गोपनीयता नीति

PRIVACY POLICY & COOKIE POLICY

 

Introduction

We are Panacaea Boutique SA (hereafter "we", "us" or "our"), a Swiss company registered under the nr.  CHE-113.442.603 and we operate our website. This Policy explains how we collect your personal data, whether as a registered user or as a guest, from your interactions with us on our websites, mobile apps, and digital tools (collectively, the ‘’Digital Platforms”) and from third parties; how we use it; how we protect it; and your rights as our consumer. 

Digital Platforms means online and offline sources websites, mobile sites, applications or social media pages (hereafter "the Digital Platforms").

Our products are sold through different business partners. Unless otherwise indicated at the time that you provide your personal data, this Policy does not apply to any personal data that our authorized business partners independently collect from you.

1. Data collection

We do not ‘sell’ your personal information about our consumers.  We do not make available or provide consumer’s names, phone numbers, addresses, email addresses, or other personal information to third parties in exchange for money.  However, we do share or make available personal information that we collect with third parties to provide you with personalized advertising from us and analytics.  For example, we share personal information with third parties such as social media platforms to optimize our marketing campaigns, display ads for us, and measure the effectiveness of those ads on such platforms.  These companies use personal information to improve their own products and optimize their own ad targeting systems. 

We collect your data to fulfil our contract or take steps linked to a contract. Our legitimate interest in strengthening client loyalty by providing personalized services based on client’s interests and preferences.

What kind of personal information we collect and for what purposes?

The personal information that we collect about a specific person will depend on, for example, our relationship or interaction with that person. We collect personal information that you provide us, from your engagement with our brand sites and platforms, advertising, media; from third parties who have your permission to share it with us; and automatically collected (such as through cookies and other similar technologies). 

This Policy covers our data collection activities, including personal data we collect through our various channels online (such as websites, apps, and social networks) and offline (such as at points of sale, customer service and events). It also explains how we collect information through the use of cookies and related technologies on our websites and apps. Certain sections may not be applicable to you depending on how you provide your personal data to us or interact with Panacaea. Please note that we combine personal data that we collect via one channel (e.g. Panacaea website) with personal data we collect via another channel (e.g. a Panacaea point of sale or event-in-store) which can include combining personal data that were originally collected by different Panacaea in different countries in order to provide you a personalized service adapted to your preferences and interests. More information about these activities is set out below.

If we change the way we handle your personal data, we will update this Policy and notify you or seek your consent as and when appropriate, usually by placing an updated Policy on our websites. If we make significant changes that materially alter our privacy practices, we may also notify you by other type of communications, such as sending an email prior to the changes taking effect. We reserve the right to make changes to our practices and this Policy at any time. We invite you to check our websites from time to time for any updates or changes to this Policy.

We may also provide you with additional information when we collect personal data where we feel it would be helpful to provide relevant and timely information.

When do we share your personal information?

We share personal information with third parties (vendors, agencies, marketing applications and partners and businesses) that help us run our Digital Platforms, our business, and retail our products. We do not ‘’sell’’ the personal information about our consumers. We share or make available your personal information to third parties to provide you with personalized advertising and analytics. For example, we share personal information with third parties such as social media platforms to optimize our marketing campaigns, display ads for us, and measure the effectiveness of those ads on our digital platforms. These companies use personal information to improve their own products and optimize their own ad targeting systems. This type of activity is considered a ‘share’ or ‘use’ of personal information for targeted advertising and are subject to a right of opt-out.  

The following data will be shared in accordance with our Privacy Policy :

1. Personal data provided by you, by creating a Panacaea account, signing up to our loyalty or other client programs, or by providing data about yourself to us in our Digital Platforms or Points of Sale.
2. Identifiers: including your name, home and mobile phone number, IP address, home address, country of residence, email address, social media account, signature, or other similar identifiers.
3. Preferences: including product preferences, preferred language, communication channels, and skincare wishes.
4. Personal life information: name, age, signature (including electronic signature), contact details such as telephone number and address, driver’s license or state ID number, lifestyle, life habits, hobbies, interests and reactions to marketing campaigns, professional or employment-related personal information. Other information considered Personal Information.
5. Characteristics of Protected Classifications: including your age, gender, and national origin.
6. Physical characteristics or descriptions
7. information automatically collected and processed from us or from your use of our Digital Platforms, your visits or interaction with our online adverts.
8. Commercial Information: including your purchase history and interactions with us (such as products bought and quantity, order details, visits to our Digital Platforms or points of sale).
9. Social Media Information. If you accept targeting cookies from social networks on the Digital Platforms, or if you use the share button to share our content through those platforms, those third parties may collect and process your data in order to provide you with personalized advertising.
10. Online activity: including, but not limited to, browsing history, search history, and information regarding your interaction with our websites or third-parties websites such as social media, applications or advertisements and other technical information or personal information shared by the service provider you are using;
11. Network information: about your visit to our Digital Platforms, including the URL clickstream to, through and from our Digital Platforms (including date and time); products you viewed or searched for, the content (and any ads) that you view or interact with, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page, technical information about your browser, device type, and operating system.
12. Inferences: including your information and interactions with us to enrich and supplement such profile, your preferences, aptitudes, attitudes, characteristics, trends.
13. Geolocation Data: including physical location of you or your device (e.g., IP address or zip code). Precise information about your location if you allow us (or a third party who provides it to us) to collect it. Your location information when you visit our Digital Platforms in order to direct you to the appropriate domain (internet location) or when you request location services provided by us, or to provide more precise location-based content.

The following data will not be shared in accordance with our Privacy Policy :

1. Billing Information. This includes your delivery address and payment details. We reserve the right to request additional evidence or proof of billing information where, in our reasonable opinion, this is necessary. Please note we do not keep your payment card details on file. We use a third-party data controller to process payment details;
2. Correspondence and communication between us and you.
3. Website registration: including your username and password.
4. Information or content you provide to us including photographs, videos, reviews, questions, survey response and comments.
5. Information necessary to fight counterfeiting and infringements of Panacaea’s intellectual property rights. This includes identification and contact details and any other information and documents related to counterfeit and infringing activities.
6. Information necessary to manage Panacaea’s distribution system in order to protect Panacaea brand and identify unauthorized resellers. This includes profiling activities on your purchase behaviors.
7. Audio, electronic, visual, thermal, olfactory, or similar information: This includes CCTV security camera data (such as your image) when you visit one of our boutiques that has a CCTV camera used to view and record individuals 24 hours per day, 7 days per week for security reasons. This data is not sold or shared.

Your consent (if required by local applicable laws)

1. To enrich your Panacaea profile. This includes supplementing your Panacaea profile with information related to your activities on social media and your browsing activity across different websites and devices through the use of cookies and similar technologies by us or third parties (such as social media - WhatsApp, Facebook, Instagram, Youtube, Tiktok or other online platforms). The privacy and cookie policies of these third parties will apply to their use of your personal data.
2. To allow you to participate in the interactive features of the website and to place cookies and related technologies
3. To ask your opinion or to take part in market research or client studies.
4. To provide you with personalized advertising both on our Digital Platforms and other selected partner websites.
5. To create campaigns that enable us to reach people who are likely to be interested in our products because they are similar to you. We may use cookies or other technologies that may rely on third parties, such as WhatsApp, Facebook, Instagram, Youtube, Tiktok or other online platforms and other online platforms. ou may have provided your consent to those third parties and their respective privacy policies would apply.
6. To monitor your account to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime in accordance with applicable law.
7. Comply with a legal obligation
8. To investigate any complaints or answer any inquiry received from you or from others about our Digital Platforms, Points of Sale or our products and services.
9. To monitor the use of our Digital Platforms and Points of Sale and use your information to help us monitor, improve and protect our products, brand, content, services and Digital Platforms and Points of Sale, both online and offline and your experiences with us including via research and demographic studies; analytics and data cleansing and measuring the effectiveness of our advertising campaigns.
10. To use personal data in connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of such personal data in connection with legal process or litigation) or to enforce or apply our Terms of Use or any other agreements, our selective distribution system or to protect the rights, property, or safety of Panacaea, our customers, or others.
11. In response to requests by government or law enforcement authorities conducting an investigation.

Our interests to protect our company and the Panacaea brand and defend ourselves from legal claims, comply with a legal obligation, for our internal corporate reporting purposes. 

Profiling

In order to ensure data accuracy and to offer you a better and personalized client experience no matter where and how you interact with us, we link or combine the information that we collect from the different sources and channels outlined above to provide personalized services, content, targeted communications and advertising and for analytics purposes. All the information that Panacaea processes about you (including information provided by you or collected by us or by third parties) will be linked to your Panacaea profile. We also may draw inferences from any of your information and interactions with us to enrich and supplement such profile, reflecting your preferences, characteristics, trends, predispositions, aptitudes and attitudes. We will use your identification data such as email address or phone number to link the information to your profile. The above may also apply when checking out as a guest on our Digital Platforms and if you are a prospective client.

You must not provide to us information about anyone else unless you have their permission to do so.

Personal Information we observe or collect automatically

We collect directly, or by third parties, your information to observe about you on our Digital Platforms. We or third-party companies (e.g., Google) collect personal information automatically when you use or visit our Digital Platforms, install and use our mobile apps, view our advertisements, interact with our emails or other communications, or use our products and services.  This personal information is collected through a variety of technologies, such as cookies, flash cookies, JavaScript tags, software development kits, application program interfaces, web beacons, and other technologies described below.   Information collected via automated means include identifiers (e.g., IP address, device ID, cookie ID, mobile advertising identifier), geolocation, commercial information, and internet or network activity (e.g., clickstream data, such as browsing and search history, other interactions with Our Sites).  We combine personal information collected automatically with personal information we already have about you.

How long we retain your personal information?

We will retain personal information about you for so long as your account is active as we need to provide you services, as long as you engage with us, and as necessary to comply with our legal and/or regulatory obligations, to resolve disputes, to manage our rights, and to enforce our agreements. We will keep your personal information as long as necessary to fight counterfeiting and infringements of Panacaea’s intellectual property rights, such as identification and contact details and any other information and documents related to counterfeit and infringing activities. This information may be collected directly by Panacaea or one of its vendors on its behalf and provided to Panacaea by external parties; Furthermore we will retain your personal information to manage Panacaea’s selective distribution system in order to protect Panacaea brand and identify unauthorized resellers. This will include profiling activities on client’s purchase behaviors (such as products bought, quantities, frequency and other transaction details) based on objective criteria but it does not imply automated decision making. Some of this information is collected using cookies and related technologies.

We do not control certain privacy settings and preferences maintained by our social media partners like Facebook and TikTok etc. If you wish to make changes to those settings and preferences, you may do so by visiting the settings page of the appropriate social media site.

Information collected and processed from third party sources

We share personal information with third parties (vendors, agencies, and businesses) that help us run our websites, our business, social networks data – the use of our Digital Platforms does not generally involve processing data in relation to third party media platforms and/or social networks, such as Facebook or Instagram. However, if you accept the targeting cookies or if you use the share button to share our content through those platforms, those third parties may collect and process your data in order to provide you with personalized advertising. To find out more about how those third parties process your data and your data protection rights, please check their respective privacy policies;

The privacy and cookie policies of those third parties will apply to their processing of your personal data.

Location information when you visit our Digital Platforms in order to direct you to the appropriate domain (internet location).

When you pay for your products, we may get information from our payment processing service provider who will carry out credit and antifraud checks on you and the payment method you provide in order to verify your identity, to validate your credit or debit card, to obtain an initial credit or debit card authorization and/or to authorize individual purchases.

Other Analytics Services

We are using a certain analytics service, such as Google Analytics, to gather information about our site visits or mobile app usage. We also use Google Analytics Advertising Features to share information with Google about your use of our websites to allow us to deliver relevant and personalized advertising or content to you on other websites.  We have enabled the following Google Analytics Advertising Features:  Google Analytics Demographic and Interest Reporting, Google Display Network Impression Reporting, Remarketing with Google Analytics, and integrated services that require Google Analytics to collect data for advertising purposes, including collecting data via marketing cookies and identifiers. You can learn more about how Google Analytics processes information here: Google Analytics Terms of Use and Google Privacy Policy. You can also download and install the Google Analytics browser plugin available here that allows you to disable Google Analytics across all websites.

In connection with analytics used in our retail locations, you may opt-out of having a mobile device counted in statistics.  You may opt-out by visiting this website. 

How long we keep your Personal Information?

We will keep the personal information about you for so long as your account is active, you engage with us, as needed to provide you services, and as necessary to comply with our legal and/or regulatory obligations, to resolve disputes, to manage our rights, and to enforce our agreements. We do not control certain privacy settings and preferences maintained by our social media partners like Facebook and Twitter. If You wish to make changes to those settings and preferences, you may do so by visiting the settings page of the appropriate social media site.

Purchase and order management 

We collect and use personal information when you purchase products or services from us, whether on our websites or otherwise. This includes payment details to complete a purchase. 

On our digital platforms, we collect and use personal information you publicly post on social media platforms or when you mention us on social media platforms. 

Promotions:  we collect personal information during your participation in a competition, game, contest, promotional offer, sample request, or response to a survey. 

User Generated Content

When you submit content (such as images or rating and reviews on one of our websites or you agree to allow us to re-use content you posted on social media).  We may ask you to participate in a survey or general research.  If you chose to take part in these, you may provide personal information in connection with your response.

Use of our websites and services

If you use a chat feature on our digital platforms, we (and a third party provider of chat software who provides us with services) collect personal information you share during the interaction, interactions with our chat tool, and transcripts of the chat conversation. You may use other features of our Digital Platforms that may ask you to grant permission to access the camera or other features of your computer or mobile device.

We may collect and store your image, for example, if you use social sharing to send your image to a friend or post it online or if you save it to your profile. We may collect, capture, possess, store, or obtain the picture you provide, and data obtained or created from your picture (including the automated recognition of various facial landmarks that might qualify as biometric data, biometric information, or a biometric identifier under various laws).

How do we disclose and transfer your personal data ?

We operate globally and may transfer your personal information to, third party service providers or to authorized retail partners in locations around the world, including countries that do not provide an adequate level of data protection. We want you to have the best service and client experience no matter how and where you interact with us, whether in our Digital Platforms all over the world. For this purpose, we may have to share your personal information outside the country where you have first shared it with us, always for the purposes described in this Policy and where we are satisfied with the levels of protection and security implemented by the third party in compliance with applicable laws. This sharing of your personal information is necessary to enable us to offer you a global and personalized client experience and services. Where your personal data is transferred to countries outside the European Union or Switzerland and to countries that do not offer an adequate level of data protection in accordance with the European Commission and Swiss authorities, we will take steps to ensure your information is adequately protected by entering into the EU Commission and Swiss approved standard clauses or put in place other measures under applicable laws to ensure that such transfer provides adequate safeguards.

In addition, we may share your personal data: (where permitted in accordance with applicable privacy laws) with the following third parties for the purposes outlined above:

1. banks and our payment services provider for the purpose of transaction processing.
2. third parties, where we have your permission to do so (e.g. social networks providers or our authorized retail partners). Your personal data will become subject to the privacy policies of those third parties when your personal data is shared with them;
3. prospective or eventual buyers of our business (if we or substantially all of our assets are acquired by or merged with a third party including through bankruptcy);
4. any law enforcement agency, court, regulatory, government authority or other third party where in our reasonable opinion this is necessary to comply with a legal or regulatory obligations or otherwise to enforce or apply our Terms of Use or any other agreements and our selective distribution system; or to protect the rights, brand, property, or safety of Panacaea, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction;
5. our third-party service providers (as well as group companies and authorized retail partners) who perform services on our behalf based on our instructions. We do not authorize these parties to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements. Examples of these parties include employees of our authorized retailers’ partners that serve you in the stores, IT support service providers, companies that fulfil orders and manage refunds, and provide data hosting and support, content personalization, advertising and marketing services (including digital and personalized advertising) and data cleansing, management, segmentation and analysis.

Please note that the third parties listed above may be located in a country outside of your country of residence, including outside the European Economic Area, United Kingdom or Switzerland.

We also share information with third parties including social media and search engine partners.

We aggregate your personal data with the information of other customers, creating a dataset of information about the usage of our digital platforms, purchase of our products, and other general, grouped information about our customers. Although this dataset is aggregated and anonymized, meaning it cannot directly identify you as an individual, it provides a valuable insight into the use of our Digital Platforms and we will share it with select third parties.

We also transfer information about you to ad technology providers and our social media and search engine partners (including Meta, Google and Twitter) so that they may recognize your devices and deliver interest-based content and advertisements. The information can include your name, postal address, email, device ID, or other identifier in encrypted form. The providers often process the information in hashed or de-identified form. These providers can collect additional information from you, such as your IP address and information about your browser or operating system; combine information about you with information from other companies in data sharing cooperatives in which we participate; and may place or recognize their own unique cookie on your browser. The third parties that generate these cookies have their own privacy policies that will apply.

Further information on how Meta processes personal data, including its legal basis and further information on the rights of data subjects can be found here: https://www.facebook.com/about/privacy .

Information on the data security conditions can be found here. https://www.facebook.com/legal/terms/data_security_terms  and on processing on the basis of standard contractual clauses can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum

Commercial Purposes data collection:

1. Fulfil your requests for products or services, manage your orders, and process payments.
2. Administrate and manage your account or loyalty program membership.
3. To send you marketing communications.
4. To provide you personalized content, services, advertisements and offers, including based on your beauty characteristics and preferences.
5. Post your content and reviews on the Digital Platefroms, our social media pages, and related-third party sites that retail or feature our brands and products.
6. Manage any competitions, promotions, surveys, sweepstakes, giveaways, or contests you choose to enter.
7. To develop, manage and improve our business.
8. Verify your identity and detect and prevent fraud, and to maintain the security of our products and Digital Platforms
9. To communicate with you for marketing-related purposes if agreed by you : including communications about our products, services, promotions and events by telephone, post, SMS, e-mail, chat or via our applications or to send you samples, gifts and rewards in accordance with your communications preferences and to the extent permitted by applicable laws.
10. Provide you with requested services or to complete transactions you request
11. To collect, evaluate, and monitor reports of undesirable events during or after use of our products
12. To communicate with you, answer questions and create better experiences.
13. Support our daily operations: legal and compliance requirements
14. To enforce our terms, and to protect our rights, safety, property, intelectual rights, property, and safety of others
15. For corporate governance, including mergers, acquisitions, and divestitures, and to otherwise comply with applicable laws
16. To update your Panacaea profile: including supplementing your Panacaea profile with information related to your activities on social media and your browsing activity across different websites and devices through the use of cookies and similar technologies by us or third parties (such as social media - WhatsApp, Instagram, Facebook, Youtube, TikTok or other online platforms). The privacy and cookie policies of these third parties will apply to their use of your personal data.
17. To set up and manage your Panacaea profile and provide you with personalized services. All personal data we process about you will be linked and combined to create a profile about you and provide you with personalized services adapted to your interests and preferences.
18. To monitor your account to investigate report fraud, security incidents or crime terrorism in accordance with applicable law.
19. To use personal data in connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of such personal data in connection with legal process or litigation) or to enforce or apply our Terms of Use or any other agreements, our distribution system or to protect the rights, property, or safety of Panacaea, our customers, or others.
20. To investigate any complaints or answer any inquiry received from you or from others about our Digital Platforms, Points of Sale or our products and services.
21. To provide you with the products you have purchased or requested in our Digital Platforms or Points of Sale. This includes for example the processing of your payment, fraud prevention activities, credit card checks and delivery.
22. For communication related to your beauty preferences, purchases, or events you have registered to.
23. To create campaigns that enable us to reach people who are likely to be interested in our products because they are similar to you. We may use cookies or other technologies that may rely on third parties (such as Meta, Instagram, and other online platforms). You may have provided your consent to those third parties and their respective privacy policies would apply.
24. To ask your opinion or to take part in market research.
25. To allow you to participate in the interactive features of the website and to place cookies and related technologies
26. To provide you with personalized advertising both on our Digital Platforms and other selected partner websites.
27. To monitor the use of our Digital Platforms and Points of Sale and use your information to help us to improve and protect our products, brand, content, services and Digital Platforms and Points of Sale, both online and offline and your experiences with us including via research and demographic studies; analytics and data cleansing and measuring the effectiveness of our advertising campaigns.

Additional Purposes:

We collect and use any personal information we collect for other legitimate purposes, such as our day-to-day business operations, to analyze and improve our business, for corporate governance, and to comply with laws and regulations. For these purposes, we may use any categories of personal information collected by us. We may also use information you provide to us for other purposes as disclosed at the time you provide your information or otherwise with your consent.

Notice of third-party plugins that control collection of personal data: we use third party services on our Digital Platforms where the third party directly controls the collection of personal data on our behalf. These services are targeted marketing and advertising services. You have the right to opt-out of the "sale" or "sharing" of your personal data as detailed in our Privacy Policy.

We have collected and use any personal information for other purposes reasonably required for day-to-day operations, such as accounting, financial reporting, business analytics, collecting payments due and owing to us, operational and strategic business planning, and expense management. 

1. Cookies and other technologies

Cookies are small text files that websites send to your computer, mobile device or other internet-connected device to uniquely identify your browser or to store information or settings in your browser.

Our Digital Platforms email messages, and advertisements may use cookies and other technologies such as pixel tags and web beacons. These will collect online activity data such as date and time you visit our Digital Platforms, duration of access, browser or app version used, URLs you come from and go to, and how you used our Digital Platforms or interacted with emails and other messages. These technologies are used help us to:

• remember your information so you do not have to re-enter it
• custom our websites and our advertising around your preferences
• manage and measure the usability of our websites
• track and understand how you use and interact with our websites

We use and allow third party service providers to use cookies, web beacons and other similar technologies on our digital platforms, social media pages and communications. We do this to understand your use of our services, improve your user experience and enable personalized features and content; optimize our advertising and marketing and to enable third party advertising companies to assist us in serving ads specific to your interests across the internet. View a full list of cookies and update your preferences in the Cookies Settings.

Our emails include pixels in our messages to determine whether you open and interact with them.  Our websites also use cookies and other technologies to help keep track of items.  When you have abandoned your cart, we will use this information to determine when to send cart reminders (including messages via SMS).

We (or by third parties on our behalf) use technologies that collect information from your phone when you use our mobile apps. This information could include your mobile phone, mobile phone identifier (iOS IDFA and Android Advertising ID), or other device identifiers (including Bluetooth ID, or other device identifier), information about your phone or other device’s operating system, how you use the app or device, and your physical location. Our mobile apps and tools offer opt–in, geo–location services and push notifications. 

✔ Geo-location services provide location–based content and services, such as store locators, local weather, promotional offers, and other personalized content.

✔ Push notifications can include discounts, reminders or details about local events or promotions.  Most mobile devices allow You to turn off location services or push notifications.

If You turn on location services, We (or a third party on Our behalf) may collect location information, including information about the Wi–fi routers closest to You and the cell IDs of the towers closest to You to provide location–based content and services.   Additionally, most mobile devices will allow You to disable sharing or reset some device identifiers.

The cookies that we use can be categorized as follows:

1. Strictly necessary cookies:

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the website will not then work. These cookies do not store any personally identifiable information.

1. Analytical / performance cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. Whenever technically possible, all information these cookies collect is aggregated and therefore anonymous.

[If you do not allow these cookies, we will not know when you have visited our site. Upon your consent, we use Google Analytics, run by Google Inc for this purpose. To opt out of being tracked by Google Analytics, you can visit the Cookies Settings or visit https://tools.google.com/dlpage/gaoptout.

1. Functional cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

1. Targeting/advertising cookies

These cookies may be set through our website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly identifying personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

1. Web server logs and web beacons

In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our website and the IP address of the device you use to connect to the Internet. This information helps us to troubleshoot errors, improve performance and maintain the security of our Digital Platforms. To control which web servers collect this information, we may place tags on our web pages called “web beacons”. These are computer instructions that link web pages to particular web servers and their cookies. We may also use cookies and similar technologies (such as web beacons) to allow us to tell if an email we have sent to you has been opened and acted upon and whether our mailing tools are working correctly or, to measure performance and to provide content and ads that are more relevant to you.

Can I opt out of cookies and similar technologies?

You have the option to accept or reject our cookies at any time in the Cookies Settings.

By rejecting or disabling cookies, certain website content or functionality may not be available to you.

Because web beacons are the same as any other content request included in the recipe for a web page, you cannot opt out or refuse them. However, you may be able to disable web beacons in email messages by not downloading images contained in messages you receive (this feature varies depending on the email software used on your personal computer). However, doing this may not always disable a web beacon or other similar technologies in the email message due to specific email software capabilities. For more information about this, please refer to the information provided by your email software or service provider. Web beacons may also be rendered ineffective in some circumstances by opting out of cookies or amending your cookie settings in your browser.

Personal Information Received from Third Parties:

We receive personal information from third party sources to update or supplement personal information that you provide us, or we collect automatically.  We rely on third parties to perform a range of business operations on our behalf. Service providers may also use personal information for their own internal business purposes, such as process or product improvement. Third-party sources include vendors that provide us with services, advertising networks, data analytics providers, social media networks, companies that process payments, data brokers, companies that help us detect fraud and safety issues, and companies who have received your permission to share personal information with us or when a third party needs to share personal information with us to complete a transaction you have requested. This also includes information received from third parties about individuals who share common interests or who purchased products similar to products we sell, which help us to understand better and market to our current or prospective customers. 

This information includes marketing and demographic data including commercial and purchasing information , analytics information (including online information), internet or online information, demographics (e.g., including nationality, race, ethnicity), geolocation, and offline records, as well as inferences.

Third parties that assist and help us in providing digital and e-commerce services such as store locator services, loyalty programs, quizzes and product finders, name collection and lead generation, identity management, ratings and reviews, teleconsultations tools and services, product recommendations, predictive sort, product search, personalized services, coupons, loyalty, customer relationship management, data management tools, provide subscription or recurring purchases, gift cards purchase and redemption, sampling and redemption services; web chat features, and user generated content curation tools;

Advertising, marketing, digital and social media agencies, analytics providers, and vendors to help us to deliver advertising, marketing, and campaigns, to analyze their effectiveness, understand how consumers use our websites, products and services.

Such providers help us with:

1. send our direct mail, email, and SMS marketing messages,
2. analyze our customers
3. deliver our ads (e.g., content optimization demand side platforms, ad servers)
4. personalize our websites
5. help us manage our events

Third parties that assist and help us with IT services, maintenance and support on our databases as well as on our software and applications that may contain data about you, hosting services etc.

Third parties that provide us with consulting services in the field of market research and analytics, and who help us collect feedback on our products and services.

Third parties that assist us with bot and fraud detection and prevention, compliance, legal, and risk management.

Third parties that provide: order processing, process transactions and payments, shipping, return management, delivery and shipment notifications, provide customer service and support, and assess customer satisfaction;

Third parties that assist us for customer care and cosmetic vigilance purposes.

We may also receive from third parties the information that collect data including from publicly available databases. This information might include purchasing patterns, location of shoppers etc.

Social Media and authentication services 

You also can use chat or try-it-on features, applications, and log into our websites via social media platforms, such as Facebook (including Instagram) or Google.  If you link, connect, or login to one of our websites with a third-party service (e.g., Facebook, Google), we collect personal information that the social media platforms share with us or you share with us. When you engage with our content on or through social media or other third-party platforms, plug-ins, integrations or applications, these platforms may ask your permission to share certain information with us (e.g. name, gender, profile picture, likes, interests, demographic information).  Such information is shared with us subject to the third-party platform’s privacy policy.  You can control the information that we receive by changing your privacy settings offered by the relevant social media platform.

Other Sources

We collect personal information from publicly available sources, third-party data providers, or through transactions such as mergers and acquisitions.  For example, we validate postal address information using third party services or third parties provide us with additional information about you. 

Legal disclosure, security and protection of rights

We reserve our right to transfer and disclose information, including personal information about you, and any other information that we have collected, to third parties to comply with a legal and compliance obligation, when we believe that the law requires it or at the request of governmental authorities conducting an investigation. As example we may disclose personal information in response to courts orders and other lawful requests by regulators and law enforcement, including responding to national security or law enforcement disclosure requirements.  This may include government entities, law enforcement and regulators.  In addition, it may include certain disclosures that we are required to make under applicable laws, such as making available (including to the public) names of sweepstakes or contests winners.

We may disclose personal information when it’s necessary to protect our websites, services, our rights and property and safety of others.  For example, We may disclose personal information to : prevent, detect, investigate, and respond to fraud, unauthorized activities and access, illegal activities, and misuse of the services and websites, situations involving potential threats to the health, safety, or legal rights of any person or third party or enforce, and detect, investigate, and take action in response to, violations of our Terms of Use.  We may also disclose personal information related to litigation and other legal claims or proceedings in which we are involved, as well as for our internal accounting, auditing, compliance, and legal functions.

 

1. How do we protect your personal data ?

We are committed to protecting the personal data we collect and keeping your personal data secure is very important to us. We take steps to ensure that your personal data is protected against unauthorized or unlawful processing and against accidental loss, damage or destruction or disclosure and we limit access to your personal data to persons who reasonably need access to it, to provide products or services to you. However, no set of security measures is completely effective against all security threats.

Our Digital platforms may contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or how those third parties may use your personal data. Please check these policies before you submit any personal data to those websites.

Your rights and preferences regarding your personal data

In accordance with applicable law, you may have the following rights:

1. Right of access and information: you have the right to be informed in a concise, transparent, intelligible and easily accessible form of the personal data we process about you and how we process it. You also have the right to obtain a confirmation from us on whether or not we process your personal data and if that is the case, access to such personal data and obtain a copy.
2. Right to rectification: you have the right to rectify your personal data and to have it complete in case it is incomplete or inaccurate.
3. Right to erasure: you have the right to ask us to delete your personal data. We will delete or anonymize your personal information, unless otherwise required by applicable data protection laws or if Panacaea has a legitimate interest to keep it.
4. Right to restriction of processing: in some cases, you have the right to obtain restriction of the processing of your personal data.
5. Right to data portability: you have the right to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format, and you have the right to transmit such personal data to another controller.
6. Right to withdraw your consent: if you have given your consent to a data processing activity, you can withdraw this consent at any time as indicated under "Your preferences." Please note that the withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
7. Right to object : you have the right to object to the processing of your personal data when such processing is based on legitimate interests. Nevertheless, we may have legitimate reasons to continue processing your personal data.

These rights may be limited in some situations – for example, where we can demonstrate that we have a legal requirement or contractual obligation to process your personal data. In some instances, this may mean that we are able to retain your personal data even if you withdraw your consent. In such a case, we will apply appropriate measures and safeguards to protect your personal data. If you wish to exercise any of these rights, please contact us.

Your Privacy Choices

We strive to provide you with choices regarding the personal data that you provide to us. The following mechanisms give you control over your personal data:

1. Cookies/Similar Technologies and Interest Based Advertising: you can set your cookie preferences at any time in the Cookies Settings.
2. Geo-Location : you may prevent your mobile device from sharing your location data by adjusting the permissions on your mobile device or within the relevant app
3. Email: you may unsubscribe and change your preferences by:
4. Modifying your registered user information on our websites.
5. Sending us an e-mail to the address of our websites at ‘’contact us’’
6. Following the unsubscribe instructions in the communications that you receive.
7. Push notices, uninstallation of mobile apps: you may at any time opt out from push notifications or allowing us to access location data by adjusting the permissions in your mobile device.  Some features on our websites may require access to the camera or other features of your device.  You can adjust the settings or your device to control access to the camera or other features.   ou can stop all further collection of information by Our mobile applications by uninstalling the mobile application.  Please note that if You uninstall the mobile application from Your mobile device, the unique identifier associated with Your mobile device will continue to be stored.  If You re-install the application on the same mobile device, We will be able to re-associate this identifier to Your previous transactions and activities.
8. Cookies, tracking, and advertising interest-based :

 

If you prefer not to accept cookies, you can manage your cookie preferences by clicking on the “Cookie Settings” link located on the bottom of the website homepage.  Anyhow you cannot disable essential cookies. You can change your browser settings to notify you when you receive a cookie, which lets you the choice to choose whether or not to accept it or you can set your browser to automatically reject any cookies. However, please be aware that some features and services on our websites may not work properly because we may not be able to recognize and associate you with your account.

You can opt out of receiving targeted advertising through the Network Advertising Initiative (NAI) Opt–Out Page or the Digital Advertising Alliance Opt-Out page. Options are Device-specific, so if You use multiple devices, You should opt out on each one. You can also opt out of certain targeted advertising programs by clicking on the AdChoices icon that appears on Our Site footers and may appear on Our advertising. Even if You opt-out of targeted advertising, You may still see Our advertisements while You are browsing, but they may not be targeted to You based on Your interests.

Some social networks (such as Facebook), allow you to exercise ad choices, such as: clear your history, limit data collection. In order to help you to manage your preferences easier, we have provided the links of some of the social networks:

Google - https://adssettings.google.com/authenticated

Facebook - https://www.facebook.com/ads/preferences/?entry_product=education_page

Instagram -  https://www.facebook.com/ads/preferences/?entry_product=education_page

Twitter - https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads

 

1. Data protection about your personal information

We do our best to maintain reasonable safeguards to protect personal information against unauthorized use, loss, destruction and when transferring to third parties providing services on our behalf. However, no electronic data transmission or storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure or warrant the security of any information you transmit to us.

Third party links and social login

Our websites may contain links to third party websites that are not owned or operated by us. This includes links from advertisers, co–marketing agreement, sponsors that may use our logo(s) as part of a co–branding or we do not control, endorse, and are not responsible for these websites or their content, products, services or privacy policies or practices. The other websites may send their own cookies or other tracking technologies to your device. They may collect your data or demand personal information and may or may not have their own published privacy policies. You should also independently assess the authenticity of any site, which appears or claims that it is one of our websites (including those linked to through an email or social networking page). Kindly note that any information that you disclose in these areas becomes public information and is not subject to the provisions of this Privacy Policy.

 

We may also offer you the opportunity to use your social media for login. If you choose to do so, please be aware that you share your profile information with us depending on your social media platform settings. Please visit the relevant social media platform and review its privacy policy to understand how your personal information is shared and used in this context.

We do not knowingly sell or share personal data about persons under the age of 16.

Updates to this Privacy Notice

Please note that we reserve the right to change any information on our websites and on our Privacy Policy at any time. Any changes will be effective immediately upon the publication on our websites.

How to contact us

Panacaea Boutique SA

Rue du bourg de plaît 18

1071 Chexbres

Switzerland

Via contact form on our website